Creating a seamless integration between a brick and mortar business and its ecommerce point of sale (POS) is the partnership needed to run two vastly different business models under one roof. That same cohesive paradigm is translated into the partnerships Retail Dimensions shares with the ecommerce platforms our clients rely on to support their online sales activity.
BigCommerce, a leading platform provider, recently recognized the successful alliance we share with them by designating Retail Dimensions as their “Spotlight Partner of the Month”. It is an honor that celebrates the collaborative spirit of our entire business model where we work together with our partners and our clients to create integrations that will support and grow with their business in an ever-evolving online marketplace.
An eCommerce Platform that Grows with the Client
Founded in 2009 and headquartered in Austin, Texas, BigCommerce is a Software as a Service (SaaS) platform that makes it their mission to help merchants of all sizes sell more at every stage of growth. They create out of the box solutions to place their clients’ online brands in front of customers where they shop most, including Amazon, Facebook, eBay, and Instagram. With the goal to “build, innovate, and grow,” BigCommerce’s customized platforms are developed around the philosophy that an ecommerce business must have the ability to shift and adjust to meet the changing market demands in a virtual environment.
Achieving this goal empowers businesses with the ability to grow and change within the ecommerce marketplace they occupy, without losing the rock-solid foundation needed to keep an online business functioning successfully. They do this by creating customized, flexible frameworks that can adapt to the changing requirements of retail POS systems. This agility is built right into their platforms and automatically offers unending opportunities for ecommerce companies to provide innovative ways of conducting business online and the potential to grow in their chosen marketspace. As a result, BigCommerce’s platform can break down borders to sell internationally, convert higher value orders, and provide powerful analytics to unlock customer data.
BigCommerce’s promise that “no platform in the market combines the best parts of SaaS with the best parts of Open Source Software better than BigCommerce” has propelled them to a leadership role in ecommerce solutions. Today, they claim over $25 billion in merchant sales, serving companies in over 120 countries around the globe. With a broad range of clients spanning multiple sectors and backed up by their clients’ history of high-volume sales, they’ve more than proven their ability to create systems that will easily adjust when the market demands.
Partnering to Reach Shared Goals
Our shared commitment to creating highly functional, highly flexible ecommerce storefronts has made BigCommerce a valued partner of Retail Dimensions. They have provided us with the support, marketing assistance, training and co-branding needed to enhance the growth of our collaborative working relationship. Together, we work toward simplifying and customizing the ecommerce experience for our clients. We know BigCommerce will provide them with a platform that is easily manageable, fully automated, and highly efficient, with the oversight and functionality needed to run a multi-faceted business effectively.
We became a BigCommerce Partner in 2018 and Retail Dimensions POS integrations with BigCommerce have facilitated millions of dollars of online sales for retailers using their platform.
Now a Preferred Partner, BigCommerce provides Retail Dimensions with additional benefits we can pass onto our clients. Webinars hosted by key BigCommerce personnel and developers gives us the opportunity to provide our own feedback on upcoming API releases that will affect our clients’ online activity. That means we are able to pinpoint areas that could be problematic and request adjustments when we believe they are necessary to provide the best outcome.
BigCommerce also gives us an early an “insider’s” view of new product releases through the Preferred Partner Beta Program Access. From this, we at Retail Dimensions can begin thinking of new innovative ways to improve our integration services and provide even more features that benefit our clients’ businesses.
BigCommerce opens their doors to their Partners, providing us broad oversight at every stage of the process and making it an easy and quick integration for our clients. Their Account Executives are available throughout the implementation process and their Sales Engineer Support and Marketing Support teams are keep us on the right path to fully inform our clients of the range of capabilities they’ll experience when they choose to work with Retail Dimensions and BigCommerce. Collaborating with these teams results in less work during implementation by identifying areas of concern up front.
Our Role as BigCommerce’s Only Certified Integration Service Provider
Retail Dimensions was the first integration service provider to work with BigCommerce and our collaboration has allowed us to customize better solutions and streamline integrations more effectively for our clients. They’ve provided advanced features, resources, and integrations that are designed to deliver next level results which give our clients the traction needed to gain momentum in an increasingly competitive online marketplace. Our record of success has elevated us to be their only Certified Integration Service Provider.
This underscores the trust BigCommerce places in our ability to create seamless integration systems between a company’s traditional storefront operations and emerging ecommerce business. We do this by giving our clients options and the tools that will help them grow without compromising functionality or their online security. In return, BigCommerce provides their partners with learning and training opportunities to equip our team with a roadmap to build a successful integration for our clients, as well as support for our business’s growth goals so we can pass better service along to our clients.
The Client’s Advantage
Retail Dimensions makes it a priority to seek out and form good working relationships with platform providers like BigCommerce who consistently prove they can help us reach our clients’ goals.
Integrations we develop collaborative empower our clients with out of the box thinking that addressees both the online and traditional needs of a retail businesses, as well as the individual needs of each client. Together, we build systems that support back office operations to save you and your team time and reduce labor costs and we custom fit the solutions to address the specifics that are unique to each company.
In other words, working with BigCommerce means less time stressing on the technical issues of running an ecommerce business by working smarter and more efficiently. It’s a revenue driven experience that is designed from the start to increase the value for everyone involved, all the way to our clients’ customers. This allows our clients to focus on customer service and retention.
With Retail Dimensions and BigCommerce on their side, retail companies can provide their customers with automatically updated product availability, specials and custom orders, pick-up and delivery options, and many other competitive advantages that will entice more sales, both online and in their “on the ground” business. Our clients can even track consumer behavior and respond to changing trends as they emerge through the reporting capability that are available through BigCommerce’s SaaS platform solutions.
“Spotlight Partner of the Month”
A big thank you to BigCommerce for designating Retail Dimensions their “Spotlight Partner of the Month”. We value the history we’ve built together and the seamless connections we have created collaboratively to brings our clients’ sales activity under one roof, online and on Main Street.