FAQ

Retail Pro V9 & RDice

Q.    How can I manage the sort order of products within a category
A.    As products are dragged and dropped in to categories they are assigned a sequential number in increments of 10. The last product added will have the highest number. You can manually change these numbers by just typing over the existing values
Watch the video

 

Q.    Is there any limit to the number of images I can assign
A. Depending on the capabilities of your Website,
You can assign up to 4 images and a thumbnail per product.
You can assign up to 4 images and a swatch per color per product
Watch the video

 

Q.    Is there a limit to the size of the images
A.    Yes, there is a limit of 2MB per image, but you should always optimize your images for the website. Most people will see no difference in a web browser between a 2MB image and a 180KB image. The dimensions of the image will depend on the design of your website, but somewhere in the range of 800 X 800 to 1000 X 1000 pixels is a good rule of thumb.

 

Q.    How can I show a product on sale
A.    RDice supports 4 price levels. You can use Price Cost Manager to set a second price level and RDice will push up the regular price and the sale price

 

Q.    How can I see my products by item view rather than style view
A.    RDice supports viewing your data either by Style view or by Item View. If you select Item view, you can add additional columns and have different search and filter options

 

Q.    Can I add additional columns to RDice
A.    Yes you can right click on the gray column headers and add and remove columns in each view. This allows you to have different views when looking at the inventory grid versus when you are looking at the Website category grid. You may want to see the last sold date in the Inventory view and the date added in the category view

 

Q.    How can I change how my color codes look on the website
A.    Retail pro is limited to 8 characters for the Attribute and Size fields. This is by design. RDice allows you to map the abbreviated values to more human friendly values.  Configure >> Word mapping
You can export the list out to a CSV file, Edit it in Excel and reimport it back into RDice.
This can be done for ATTR, Size, User Defined fields and Auxiliary fields
Example BLK –>  Black or BLK/WHT –> Black & White

 

Q.    How can I remove old products from the website
A.    Add the Quantity column and the last Sold Date column to the Category Grid. Sort the grid by quantity. Select all products that have zero quantity and click the Remove Styles. You will be promoted to remove from all categories.  Yes will remove it from ALL categories, No will remove it from only the category you are in.
Watch the video

 

Q.    How can I set up related items in RDice
A.    If your Website supports related items, you can associate a product to one or more other products. Double click on the product and select the Related Items tab.
Navigate to the categories you want to select the related items and use the arrow button to add or remove the related products. If you click the circular reference button at the top, you are able to not only related the product you are on with the one you have selected, but also related the selected product with the one you are on.
Watch the video

Retail Pro and RD8

Q.    How can I manage the sort order of products within a category
A.    As products are dragged and dropped in to categories they are assigned a sequential number in increments of 10. The last product added will have the highest number. You can manually change these numbers by just typing over the existing values
Watch the video

Q.    Is there any limit to the number of images I can assign
A. Depending on the capabilities of your Website,
You can assign up to 4 images and a thumbnail per product.
You can assign up to 4 images and a swatch per color per product
Watch the video

Q.    Is there a limit to the size of the images
A.    Yes, there is a limit of 2MB per image, but you should always optimize your images for the website. Most people will see no difference in a web browser between a 2MB image and a 180KB image. The dimensions of the image will depend on the design of your website, but somewhere in the range of 800 X 800 to 1000 X 1000 pixels is a good rule of thumb.

 

Q.    How can I show a product on sale
A.    RDice supports 4 price levels. You can use Price Cost Manager to set a second price level and RD8 will push up the regular price and the sale price

 

Q.    How can I see my products by item view rather than style view
A.    RDice supports viewing your data either by Style view or by Item View. If you select Item view, you can add additional columns and have different search and filter options

 

Q.    Can I add additional columns to RD8
A.    Yes you can right click on the gray column headers and add and remove columns in each view. This allows you to have different views when looking at the inventory grid versus when you are looking at the Website category grid. You may want to see the last sold date in the Inventory view and the date added in the category view

 

Q.    How can I change how my color codes look on the website
A.    Retail pro is limited to 8 characters for the Attribute and Size fields. This is by design. RD8 allows you to map the abbreviated values to more human friendly values.  Configure >> Word mapping
You can export the list out to a CSV file, Edit it in Excel and reimport it back into RDice.
This can be done for ATTR, Size, User Defined fields and Auxiliary fields
Example BLK –>  Black or BLK/WHT –> Black & White

 

Q.    How can I remove old products from the website
A.    Add the Quantity column and the last Sold Date column to the Category Grid. Sort the grid by quantity. Select all products that have zero quantity and click the Remove Styles. You will be promoted to remove from all categories.  Yes will remove it from ALL categories, No will remove it from only the category you are in.
Watch the video

 

Q.    How can I set up related items in RD8
A.    If your Website supports related items, you can associate a product to one or more other products. Double click on the product and select the Related Items tab.
Navigate to the categories you want to select the related items and use the arrow button to add or remove the related products. If you click the circular reference button at the top, you are able to not only related the product you are on with the one you have selected, but also related the selected product with the one you are on.
Watch the video

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Retail Pro Woo Commerce 1
Retail Pro integration 2

Retail Pro V8 & ECI Merchandiser

Q. Is ECI Merchandiser still supported
A. Yes, Retail Dimension still has a few customers running ECI Merchandiser with Retail Pro Version 8. Most customers are moving over to RD8
Watch the video

Q. If I move to RD8 to do all my catalog management, can RDi import my existing ECI data
A. Yes, RDi has import tools that can bring in your ECI Catalog file, product names, descriptions and images

Q. I am running ECI Merchnadiser today and looking to upgrade to Retail Pro Version 9 or Prisim
A. Yes, we have the same upgrade tools do RDice that we have for RD8

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