Combining a point of sale/retail management system with online retailing platforms is a complex task. One break in the cycle could mean a disruption that slows or even breaks a typically thriving business.
Creating a sustainable, intuitive system requires a full range of technical capabilities and a team of experts on your side who can fully anticipate the multifaceted needs of a modern retailer. That broad range of knowledge is what Retail Dimensions (RDi) provides our clients.
Our team’s background in both traditional and online commerce allows us to address the needs of these two different types of businesses and provide solutions in a unified commerce software program that is less costly and easier to use than any other option.
Pioneers in eCommerce Integration
Long before Retail Dimensions ever existed, our team members were busy helping retailers overcome challenges and evolve in a new virtual environment. They came from many different companies that had served the retail industry from the very start of the .com revolution. They brought with them a deep understanding of how retail business is conducted and the knowledge and skills needed to address the evolving technical needs of a changing industry.
Our clients benefit from our experience through the multi-dimensional approach we use to solve problems and create intuitive integration systems. The results of our work are tools that address the many challenges currently faced by today’s retailers, and the foresight to prepare for what’s to come in the future.
Retail Dimensions has completed more than 1,200 integration projects in twenty countries over the past seventeen years. We are confident in the work our team delivers because we care about our clients and have a comprehensive understanding of the many facets that go into a retail business—from start to finish.
Meeting the Needs of Retailers
Prior to RDi, retailers had to rely on integration systems that were hastily added onto their retail management software. These commodity integrators were often constructed in a “one size fits all” style and were typically awkward to use. They also missed many of the important details that would make the entire process run at its highest efficiency level and didn’t have the capability to meet the different needs of each unique business.
RDi puts in the hard work needed to create unified commerce integrations that can adjust to the needs of a growing business. We start by collecting the information already available in their POS system, then we build an integration package that will best match the established processes already in place. Our engineers have created a menu of modules that we can pull together to address everything from inventory tracking and fulfillment, shipping and delivering options, and reporting. This provides the retailer better oversight and the ability to catch issues early in the process.
Our customized approach is based on the in-depth knowledge the RDi team has gained doing business with the retail industry, from POS systems and ecommerce. We have learned to solve problems individually for our clients, knowing that the root issues that are inherent in one business may be absent in another. We treat each project individually to find the successful result we know we can deliver to our clients.
A Retail Dimensions integration allows retailers to
- Add product details to a POS description once and immediately see it reflected online
- View all sales and breakouts by store and web channels at the point of sale
- Take orders online and fulfill directly from POS
- Synchronize orders, share product details, pricing, and availability, and see it all reflected online automatically
- Add and update web shopper information into the POS database
- Automatically synch new web orders with existing shopper accounts
- Allow users to post multiple images per product and color through an easy “drag and drop” capability
- Assign promotional and sale prices on products as well as the regular pricing
- Set variable prices in-store and on-website
- Designate Meta Tags for better SEO results
- Support partial shipments and special orders
- Update products and variants automatically from POS
- Extract loyalty points balances from POS and transmit them to the website
- Provide online shoppers “Buy Online Pick-up in Store” options with inventory availability by store location
- Track gift card and loyalty management updates automatically through gift card numbers and balances
Retaining the Ability to Respond to Change
Our customized unified commerce solution has proven its flexibility during the COVID-19 pandemic. With the sudden and dramatic shift from in-store shopping to online, our clients needed to take immediate action to support their increased ecommerce sales activity that was covering the loss experienced at their street-side locations. Because our integrations are flexible, they were able to accommodate special fulfillment needs and offer customers more options in how they received their purchases. This not only provided a needed access point for customers to do their shopping, it also provided proof that their favorite stores were reliable even during a crisis. With brand loyalty top of mind for every retailer, these customer-focused solutions allowed them to gain brand loyalty over their competition.
Partnerships that Strengthen Your Online Retailing
Being at the forefront of integration solutions has also allowed RDi to form valuable relationships with our ecommerce and POS/retail management software partners.
In 2002, we became a Retail Pro Business Partner and later in 2008 we entered the NCR CounterPoint world through another POS dealer. We have since become certified inventory planner, as well. This helps us to better understand your storefront on the ground and in the cloud as we bring all your selling channels together. Today, our integration packages are supporting retailers in more than twenty countries!
RDi has also become the go-to service provider for the busiest ecommerce platforms on the web. We work with Magento, Shopify, BigCommerce, WooCommerce and Amazon to create seamless integrations that can effectively connect to each platform’s structure. This became a key element in our success, as each one presents its own unique structure. RDi’s integrations are designed to be flexible and meet our partners’ needs, as well as those of our clients.
Our partners relationships compliment and enrich all parties involved through shared information. It gives us the ability to foresee challenging issues before they become problems and provides opportunity to collaborate on behalf of our shared client. In the digital world, this cooperative spirit is a critical asset for our business—and yours—as it gives us the ability to project forward toward a vision that meets the needs of a constantly changing retail world.
We Know Commerce Integrations
RDi knows POS/retail management and online retailing integrations. We believe that our broad knowledge base, valuable partnerships, and nearly twenty-year record of success is the leverage retailers need to move into the next generation of retail sales. With our unified commerce solution RD-Ice™, retailers are armed with the ability to be more effective so they can invest their time and attention in their customers and gain traction in their chosen market.