Thank you!

We will be in touch within one working day. if your need is urgent, please call (503) 644-5301 x152.


  • What do I need to provide for the implementation process?
    To get started on the project, Retail Dimensions will need access to your POS and ecommerce platform. This access is normally only needed during the implementation of the project or to fulfill support requests. There is no requirement for continuous ongoing access to the systems once the project is complete. From time to time, there may be a need to access one or both of the systems for support issues, but these are typically done in coordination with you.
  • How are my access codes secured during the implementation process?
    Accessing each POS system is different. However, to get started on the project Retail Dimensions will need access to the POS and ecommerce systems. These permissions are normally only needed during the implementation of the project. There is no requirement for ongoing access to the systems once the project is complete. There may be a need to occasionally access one or both of the systems for support issues, but these are typically done in coordination with the retailer.
  • What security features are available during the implementation process?
    There is typically no need for any adjustments to existing firewalls or security currently in place for PCI Compliance. All communication from RD-Ice is outbound. RD-Ice may occasionally be blocked by antivirus software, but this can be excluded from within your anti-virus software.
  • Who will I be working with during the implementation process?

    A Project Coordinator and an Implementation Specialist will be assigned to your project and will be your two main points of contact throughout the duration of the installation.

    The Project Coordinator is your embedded Retail Dimensions advocate and is responsible for facilitating the performance of the project in accordance with the schedule. They are in continual communication with both you and our Retail Dimensions developers throughout the project.

See all our FAQs here.

Scroll to Top