Thank you!

To get started on the project, Retail Dimensions^® will need access to your POS and ecommerce platform. As a trusted partner that will implement and provide ongoing support for your integration, we will require the following:

• POS:
  • Team Viewer (or other remoting solution) access with a perminant password
  • Access to the server user /pass
  • Access to the POS user/pass
  • Access to the POS database (if applicable) 
• Ecommerce cart
  • Access to the admin area of the site (user/pass, collaborator access, etc.) 
  • SSH, SFTP, MySQL access (if applicable) 
  • App API (if applicable) 

At RDi we take cybersecurity seriously. By nature of dealing with online sales data, we will be accessing and transfer sensitive personal identifiable information about your customers between your cart and your POS. To prevent breaches we store all shared credentials in an industry leading digital vault that is trusted by some of the world’s largest enterprises. We will work with you to provide a secure means of transfering your information to us to avoid insecure methods such as email.  

A Project Coordinator and an Implementation Specialist will be assigned to your project and will be your two main points of contact throughout the duration of the installation.

The Project Coordinator is your embedded Retail Dimensions advocate and is responsible for facilitating the performance of the project in accordance with the schedule. They are in continual communication with both you and our Retail Dimensions developers throughout the project.

It is highly advised that you have a dedicated Web Manager to act as the primary contact for our team. Throughout the process, we will have ongoing questions and need insight into how and why your data is setup the way it is. 

Additinoally we will be training your team on how to use our tools. It is recommended that you have 1-3 people attend the training sessions to ensure multiple people within your organization know how to use the tools after launch. 

If you are starting a brand new website, there will likely be a lot of work to be done on your end to do the initial population of the website products. If you already have a site that we are going to connect to, there may be work on your end to cleanup existing data to ensure a match to the POS products.